Fireside Chat – How chatbots are changing the face of customer services

Improved AI capabilities have not only meant that chatbots today have improved the performance of customer support, but also in keeping the customer happy while interacting with the business. With customer services often under strain, chatbots have typically been used for basic customer queries, but how can AI chatbots further evolve in providing an enriched tool for end customers? You can see the full agenda and what we have planned by visiting our website: